FAQ

 

How to create an account

- You must first click on "My Account" at the top right corner of the page
- Then, you must click on "Create an account" at the left of the page
- On the next page you will be asked to fill out your Personal Information and Login Information.
- Once the information is completed you will click on the "Submit" button in the lower right.
- You will receive an email to confirm your information.

How to place an order

- You must first select the tool or tools you want to order by clicking on the Lenght or Height you want, add the quantity and clicking on the "Add to Cart" button located beside the product image.
- Automatically your product or products will be placed in your cart at the top right corner of the page.
- Then you will have access to your Shopping cart by clicking the "View All" button, showed when you put your mouse over your Cart at the top right corner of the page.
- To make the purchase you must click the "Proceed to Checkout" button.
- A new page will open and ask you to login or if you do not have an account you can create one.
- On the next page you will be asked to fill out your shipping and billing address.
- You will be able to pay using a Visa, Mastercard or you can use your Paypal account.
- Once the information is completed you will click on the "Place Order" button in the lower right.
- On the next page which is the order confirmation page you have the description of your invoice, transaction information and shipping addresses.
- If all match you simply click on "Make Payment" to confirm your order.

How to enter a promotion code

- You must first select the tool or tools you want.
- Then you will have access to your Shopping cart by clicking the "View All" button, showed when you put your mouse over your Cart at the top right corner of the page.
- At the middle bottom of your page, there's a box "Discount Code". You can fill this box with your promotion code.
- Once the box is filled, you can apply it by clicking on the "Apply Coupon" button.
*Each coupon is identified by a Coupon Code and has different requirements and rewards. All requirements stated on the coupon must be met to receive the discount.

Where is the delivery delay

- You must first select the tool or tools you want.
- Then you will have access to your Shopping cart by clicking the "View All" button, showed when you put your mouse over your Cart at the top right corner of the page.
- At the top of your page, there's a green rectangle that shows the delivery delay.

The delivery delay depends on where the tool come from. We have some in stock in Canada, but some are shipped from Europe.

How to estimate shipping prices

- You must first select the tool or tools you want.
- Then you will have access to your Shopping cart by clicking the "View All" button, showed when you put your mouse over your Cart at the top right corner of the page.
- At the left bottom of your page, there's a section named "Estimate Shipping and Tax"
- Fill all the information needed and click on "Get a Quote" button.

There are three (3) different shipping options
- "Standard delivery" is the free one, available on all orders.
- "Express delivery" cost 50.00$ and is available only for orders under 50 kg. It reduces the delivery delay from 3 to 4 days.
- "Economy delivery" will add a 50% discount on your total and is only available for order 200 kg and more. It increases the delivery delay up to two (2) weeks.

You are probably eligible to a reduction coupon !

Since your order total is above $5,000, you are probably eligible to a reduction coupon associated to transport costs. You can continue anyway with your purchase OR communicate with us to benefit from this potential reduction coupon.


Get the discount code Proceed to Cart